{"id":497,"date":"2023-12-29T10:35:27","date_gmt":"2023-12-29T18:35:27","guid":{"rendered":"https:\/\/embedded.gusto.com\/blog\/?p=497"},"modified":"2024-01-07T13:07:03","modified_gmt":"2024-01-07T21:07:03","slug":"hr-tech-evolution-prioritizing-the-user-experience","status":"publish","type":"post","link":"https:\/\/embedded.gusto.com\/blog\/hr-tech-evolution-prioritizing-the-user-experience\/","title":{"rendered":"HR Tech Evolution: Creating Platforms that Prioritize Adaptability and User Experience with Jack Altman"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Welcome to the <\/span><a href=\"https:\/\/www.smbtechinnovators.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">SMB Tech Innovators podcast<\/span><\/a><span style=\"font-weight: 400;\">, powered by <\/span><a href=\"https:\/\/embedded.gusto.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Gusto<\/span><\/a><span style=\"font-weight: 400;\">, where we explore the intersection of financial services and vertical SaaS strategy and discuss how software combats the rising complexity of running a business. We aim to share stories, advice, and best practices from the leaders and investors behind today\u2019s cutting-edge platforms. In this episode, <\/span><a href=\"https:\/\/www.linkedin.com\/in\/jackealtman\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Jack Altman<\/span><\/a><span style=\"font-weight: 400;\">, Co-Founder and CEO of <\/span><a href=\"https:\/\/www.linkedin.com\/company\/lattice-hq\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Lattice<\/span><\/a><span style=\"font-weight: 400;\">, discusses the tech evolution of HR tools and the significance of creating platforms that prioritize both adaptability and user experience.<\/span><\/p>\n<p><b>Highlights include<\/b><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The dynamic nature of HR strategies and the pivotal role of customer experience in HR Tech Evolution<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The emergence of embedded HR tools and the transition toward an open ecosystem<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Embedded payroll and the myriad benefits of a unified tech stack<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The essence of integrations and Lattice&#8217;s approach to prioritizing them<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The untapped potential of data in HR<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The indispensable human element in HR and the delicate balance between data and intuition<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The nuances between horizontal and vertical SaaS<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Jack&#8217;s advice to budding founders on the transition to a multi-product offering emphasizing strategic considerations<\/span><\/li>\n<\/ul>\n<div class=\"ose-spotify ose-uid-a59f52ef3947ea0341725ae66d12901e ose-embedpress-responsive\" style=\"width:600px; height:300px; max-height:300px; max-width:100%; display:inline-block;\" data-embed-type=\"Spotify\"><iframe allowFullScreen=\"true\" title=\"Spotify Embed: Revolutionizing HR: A deep dive into Lattice&amp;apos;s vision with Jack Altman\" style=\"border-radius: 12px\" width=\"100%\" height=\"300\" frameborder=\"0\" allowfullscreen allow=\"encrypted-media;accelerometer;autoplay;clipboard-write;gyroscope;picture-in-picture clipboard-write; encrypted-media; fullscreen; picture-in-picture\" data-src=\"https:\/\/open.spotify.com\/embed\/episode\/2tvqRWCbCbCBex0oYwynIO?si=a4740cdb12724295&amp;utm_source=oembed\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/div>\n<h2><span style=\"font-weight: 400;\">The Dynamic Nature and Role of the Customer Experience<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">While at Teespring, Jack identified problems with company culture and employee management. He founded Lattice to address these issues. He realized that with solid management infrastructure, feedback mechanisms, and employee engagement, companies could stay strong as they grew. Lattice began with an OKR tool but shifted focus to performance reviews, which helped the company expand.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">The Tech Evolution of Embedded HR Tools and Transition towards an Open Ecosystem<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Jack explained Lattice&#8217;s strategy, emphasizing the need for HR to cater to diverse requirements as companies grow and scale.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Adaptive HR Solutions:<\/b><span style=\"font-weight: 400;\"> Lattice focuses on the evolving needs of companies as they grow, offering adaptable HR solutions that cater to different stages of organizational maturity.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Changing HR Landscape:<\/b><span style=\"font-weight: 400;\"> Addressing the shifting requirements, Lattice is adding payroll systems, benefits structures, and performance management to help companies scale from small teams to larger entities.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>HR Technology Evolution:<\/b><span style=\"font-weight: 400;\"> With insights into the evolution of HR tech, Lattice emphasizes the importance of dedicated systems, like HR Information Systems (HRIS), for managing employee data effectively.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Tailored Solutions:<\/b><span style=\"font-weight: 400;\"> Lattice is creating specialized tools for managing employee records, analytics, onboarding, offboarding, workflows for managerial changes, document handling, security provisions, and global scalability.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Holistic Talent Management Suite:<\/b><span style=\"font-weight: 400;\"> By prioritizing enhancements to its talent management suite before focusing on integrating HRIS functionalities, Lattices simplifies tech stacks and connects talent data seamlessly.<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">Embedded Payroll and the Benefits of a Unified Tech Stack<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Lattice&#8217;s progression towards an HRIS emphasizes the need for dedicated systems managing employee data. The alignment between talent management and HRIS systems aims to simplify tech stacks, focusing on seamless connectivity between talent data and core employee information. Jack emphasized the advantages of embedding world-class systems within HRIS, promoting centralized experiences, and reducing end-user complexity.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-498 lazyload\" data-src=\"https:\/\/embeddedblog.wpengine.com\/wp-content\/uploads\/2023\/12\/GUSTO-quote-1200x1200-08-1-300x300.jpg\" alt=\"&quot;We want to partner with the world, choose systems right for you, and have them be highly interoperable.&quot; Jack Altman, Co-Founder and CEO of Lattice\" width=\"300\" height=\"300\" data-srcset=\"https:\/\/embeddedblog.wpengine.com\/wp-content\/uploads\/2023\/12\/GUSTO-quote-1200x1200-08-1-300x300.jpg 300w, https:\/\/embeddedblog.wpengine.com\/wp-content\/uploads\/2023\/12\/GUSTO-quote-1200x1200-08-1-630x630.jpg 630w, https:\/\/embeddedblog.wpengine.com\/wp-content\/uploads\/2023\/12\/GUSTO-quote-1200x1200-08-1-150x150.jpg 150w, https:\/\/embeddedblog.wpengine.com\/wp-content\/uploads\/2023\/12\/GUSTO-quote-1200x1200-08-1-768x768.jpg 768w, https:\/\/embeddedblog.wpengine.com\/wp-content\/uploads\/2023\/12\/GUSTO-quote-1200x1200-08-1-1536x1536.jpg 1536w, https:\/\/embeddedblog.wpengine.com\/wp-content\/uploads\/2023\/12\/GUSTO-quote-1200x1200-08-1-2048x2048.jpg 2048w, https:\/\/embeddedblog.wpengine.com\/wp-content\/uploads\/2023\/12\/GUSTO-quote-1200x1200-08-1-1400x1400.jpg 1400w\" data-sizes=\"(max-width: 300px) 100vw, 300px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/300;\" \/><\/p>\n<h2><span style=\"font-weight: 400;\">Prioritizing Integrations and Lattice&#8217;s Approach<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The conversation highlighted Lattice&#8217;s approach to integrations, driven by customer needs and data insights. Jack underscored the significance of offering integrations that catered to popular products in payroll, benefits, and ATS, positioning Lattice as a holistic HR solution. The open ecosystem approach empowers customers to choose tools that best fit their needs, fostering greater flexibility and adaptability.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Untapped Potential of Data in HR<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Jack is enthusiastic about the unexplored potential of data in HR. He draws parallels with other departments, such as sales or marketing, which use nuanced data insights to their advantage. Jack emphasizes the power of HR data in correlating interview processes with performance results, determining the engagement levels of top performers, and understanding the relationship between onboarding experiences and employee engagement. He envisions a future where this data will empower HR leaders with profound insights.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Balancing Data and Intuition in HR<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Acknowledging the &#8216;human&#8217; element in HR, he addressed the misconception of HR as solely &#8216;squishy&#8217; or devoid of data-driven insights. He advocated combining data-backed strategies with the intuitive and human aspects of HR, acknowledging the inherent mix of science and intuition in the field. At Lattice, they support the idea of providing HR professionals with tools that blend data with earned intuition, leading to a more comprehensive approach to HR.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Nuances between Horizontal and Vertical SaaS<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Exploring the differences between horizontal and vertical SaaS, Jack discussed the advantages of each approach. While horizontal SaaS offers a broader reach, vertical SaaS caters to specific industries with tailor-made solutions. He emphasized the potential for vertical SaaS in scaling to significant revenue but highlighted the need for a different go-to-market strategy, particularly in transitioning to larger contracts.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Strategic Considerations for Multi-Product Offerings<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The podcast concludes with strategic advice for founders venturing into multi-product offerings. Jack highlights the balance between focusing on a core product versus expanding offerings, citing the importance of assessing the complexity and longevity of the initial product. Jack encouraged founders to evaluate customer demands, competitive dynamics, and market alternatives while considering the opportune timing for multi-product expansion.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-499 lazyload\" data-src=\"https:\/\/embeddedblog.wpengine.com\/wp-content\/uploads\/2023\/12\/GUSTO-quote-1200x1200-05-1-300x300.jpg\" alt=\"&quot;I start from a lens of: what is the best experience that can be delivered to a customer?&quot; Jack Altman, Co-Founder and CEO of Lattice\" width=\"300\" height=\"300\" data-srcset=\"https:\/\/embeddedblog.wpengine.com\/wp-content\/uploads\/2023\/12\/GUSTO-quote-1200x1200-05-1-300x300.jpg 300w, https:\/\/embeddedblog.wpengine.com\/wp-content\/uploads\/2023\/12\/GUSTO-quote-1200x1200-05-1-630x630.jpg 630w, https:\/\/embeddedblog.wpengine.com\/wp-content\/uploads\/2023\/12\/GUSTO-quote-1200x1200-05-1-150x150.jpg 150w, https:\/\/embeddedblog.wpengine.com\/wp-content\/uploads\/2023\/12\/GUSTO-quote-1200x1200-05-1-768x768.jpg 768w, https:\/\/embeddedblog.wpengine.com\/wp-content\/uploads\/2023\/12\/GUSTO-quote-1200x1200-05-1-1536x1536.jpg 1536w, https:\/\/embeddedblog.wpengine.com\/wp-content\/uploads\/2023\/12\/GUSTO-quote-1200x1200-05-1-2048x2048.jpg 2048w, https:\/\/embeddedblog.wpengine.com\/wp-content\/uploads\/2023\/12\/GUSTO-quote-1200x1200-05-1-1400x1400.jpg 1400w\" data-sizes=\"(max-width: 300px) 100vw, 300px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/300;\" \/><\/p>\n<h2><span style=\"font-weight: 400;\">Podcast Takeaways<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">In this insightful podcast episode, Jack&#8217;s perspectives on the evolving HR landscape, the strategic trajectory of Lattice, and advice for budding entrepreneurs provide valuable insights into the paradigm shifts within the HR tech industry.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lattice&#8217;s journey from inception to the launch of its HRIS reflects a commitment to meeting evolving HR needs.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Strategic collaborations with Gusto and Greenhouse underscore Lattice&#8217;s goal of offering comprehensive HR solutions.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The balance between human elements and data insights lies at the core of Lattice&#8217;s vision.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Jack&#8217;s advice to startups encourages a nuanced approach to multi-product expansion based on market dynamics and internal capabilities.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Listen to <\/span><a href=\"https:\/\/www.smbtechinnovators.com\/episodes\/jack-altman\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Revolutionizing HR: A deep dive into Lattice&#8217;s vision with Jack Altman<\/span><\/a><span style=\"font-weight: 400;\"> podcast.<\/span><span style=\"font-weight: 400;\">Learn more about <\/span><a href=\"https:\/\/lattice.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Lattice<\/span><\/a><span style=\"font-weight: 400;\"> and connect with <\/span><a href=\"https:\/\/www.linkedin.com\/in\/jackealtman\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Jack on LinkedIn<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Welcome to the SMB Tech Innovators podcast, powered by Gusto, where we explore the intersection of financial services and vertical&#8230;<\/p>\n","protected":false},"author":11,"featured_media":500,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[],"class_list":["post-497","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-embedded-partners"],"acf":{"exclude_from_embedded_resources":false,"popularity":0,"essentiality":0},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>HR Tech Evolution: Creating Platforms that Prioritize Adaptability and User Experience with Jack Altman - Embedded Blog<\/title>\n<meta name=\"description\" content=\"Explore the evolution of HR tech with Lattice CEO Jack Altman. 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Discover adaptable platforms and user-focused strategies in the SMB Tech Innovators podcast.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/embedded.gusto.com\/blog\/hr-tech-evolution-prioritizing-the-user-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"Embedded Blog\" \/>\n<meta property=\"article:published_time\" content=\"2023-12-29T18:35:27+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-07T21:07:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/embeddedblog.wpengine.com\/wp-content\/uploads\/2023\/12\/GUSTO-banner-1201x627-02-4.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2502\" \/>\n\t<meta property=\"og:image:height\" content=\"1306\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Brian Busch\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Brian Busch\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"HR Tech Evolution: Creating Platforms that Prioritize Adaptability and User Experience with Jack Altman - Embedded Blog","description":"Explore the evolution of HR tech with Lattice CEO Jack Altman. 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